It is a general understanding that when a person comes to work, they don’t bring external issues with them. Sometimes this isn’t possible. Jack Skipp is well aware that situations can arise at any moment that could impact job performance. One of the tougher requirements of leadership is knowing how to handle a personal crisis.
First and foremost, Jack asks what he can do to help and if the person would like to talk about the situation. Compassion and empathy are a must. Even if a person does not want to discuss the matter, Jack Skipp considers this a critical gesture to let that individual know he cares. As for helping that person out, Jack strives to be as flexible as possible. This includes granting time off, working from home, or letting people take random breaks throughout the day if they need a moment alone or to make a call.
One thing Jack Skipp does not tolerate is “office gossip” of the situation. If he is told something in confidence, it is not shared with anyone, and employees are told their coworker is going through “personal issues.” Suppose the individual does elect to share what is going on. In that case, Jack understands that people might discuss the situation, but an empathetic conversation discussing that person’s well-being is to be expected in this tight-knit organization. Malicious or salacious comments are a different story, and they are shut down quickly.
In addition to empathy, Jack Skipp believes that a personal crisis should be handled with respect. Not just with respect to the individual but with respect to the situation. If the team member doesn’t want to share details, Jack knows that external issues which affect work performance are usually serious. This triggers a natural sense of concern for the person and the organization.
Jack Skipp will do everything within reason to assist an employee. Yet, there is a point where a discussion must occur if a personal crisis begins to impact the organization as a whole. When it gets to this point, leaders have to make tough decisions. Jack always tries to balance employee and company well-being and does everything in his power to come up with a solution based on this concept.
